Customer Support
Frequently asked questions
Quick answers on ordering, payment, dispatch, and returns. Search this page or contact our support team for anything not covered here.
Ordering and accounts
Orders are confirmed by email once payment is accepted. Create an account at checkout to view order history and discount codes. Account details can be updated from your profile page.
Payments and checkout
Secure checkout accepts the payment methods shown at the final step. Discount codes are applied in your cart before payment. Payment details are processed securely and are never stored on this website.
Dispatch and tracking
Dispatch timelines are listed on the Shipping page. You will receive order notifications by email, and a tracking reference once your parcel leaves us. Delivery times depend on the carrier and your address.
Returns and refunds
Eligible items can be returned as set out on the Returns page. Refunds are issued to your original payment method once the return is received and checked. Please contact support to request a return before sending anything back.
Still need help?
For order changes or anything not covered here, contact Customer Support. Include your order number so we can locate your order quickly.