Operated by QELVYN COMMERCE LTD
Refund policy
This policy explains when a return can be requested, how refund claims are reviewed, and the timeframes that apply. Read it before submitting a return.
Return window
Requests must meet the stated condition criteria and submission timelines
Original payment
Approved refunds return to the original payment method
Inspection first
Refunds are issued after the returned item has been inspected
Claims process
How a return claim is handled
01
Submit your request
Request a return within the stated timeframe and confirm the item meets the condition criteria.
02
Receive instructions
Customer support sends return instructions and verifies the address for authorized returns.
03
Item inspection
The returned item is inspected to confirm it matches the approved claim.
04
Refund to original payment
Approved claims are processed to the original payment method after inspection is complete.